Last Updated: April 4, 2025
This Privacy Policy explains how Vulon (“we”, “our”, “us”) collects, uses, and discloses your personal information when you visit or use our services on www.vulon.in (the “Site”), make a purchase, or interact with us (collectively, the “Services”).
By accessing our Services, you agree to this Privacy Policy. If you do not agree, please do not use the Services.
1. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our practices or legal obligations. The latest version will always be available on this page with the updated date.
2. Information We Collect
- Information You Provide Directly
- We collect the following when you interact with us:
- Contact info (name, phone, email, address)
- Order and shipping details
- Account info (login credentials, preferences)
- Items in your cart, wishlists, loyalty points
- Reviews, messages, referrals, and support queries
- Information We Collect Automatically
- When you browse or shop on Vulon, we may collect:
- IP address, browser type, device info
- Your activity on our site (pages viewed, actions taken)
- Cookies and tracking technology for performance and personalization
- Information from Third Parties
- We may receive information from:
- Our partners like payment processors or shipping providers
- Shopify (our e-commerce platform)
- Marketing and advertising service providers
3. How We Use Your Information
- Order Fulfillment: Process and deliver your orders, provide updates, and manage your account.
- Customer Support: Help resolve queries, returns, and other support services.
- Marketing: Send emails, SMS, and WhatsApp offers/promotions. You can opt out anytime.
- Security & Fraud Prevention: Monitor and detect suspicious activity.
- Improving Services: Analyze trends, personalize user experience, and improve our offerings.
4. Cookies
We use cookies to:
- Keep you signed in
- Remember your preferences
- Analyze traffic and user behavior
You can manage or disable cookies in your browser, but this may affect your experience on our site.
5. How We Share Your Information
We may share your data with:
| Data Category | Shared With |
|---|---|
| Contact, order, shopping & account info | Payment partners, delivery companies |
| Analytics, site usage | Analytics & marketing platforms |
| Legal or regulatory bodies | If required by law |
We never sell your data. We may share data during business transitions like mergers.
6. User Generated Content
If you leave reviews or public content on our platform, they may be seen by others. Please do not share personal or sensitive data publicly.
7. Third-Party Links
Our website may link to other sites we don’t control. Please review their privacy policies separately. We are not responsible for their practices.
8. Children's Data
Our services are not directed to children under 16. We do not knowingly collect their data. If you’re a parent and believe your child provided us with data, contact us to delete it.
9. Data Security & Retention
We use standard security measures to protect your data. However, no system is 100% secure.
We retain your data as long as needed for business, legal, or operational purposes.
10. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access your data
- Request correction or deletion
- Request data portability
- Restrict or object to processing
- Withdraw consent
- Manage email/SMS preferences
To exercise your rights, contact us using the info below. We may need to verify your identity before fulfilling requests.
11. International Users
Your data may be transferred or stored outside your country. We take necessary steps to protect such data, including standard contractual clauses where required.
12. Contact Us
For questions, complaints, or requests related to your data, reach out to:
Vulon Support Team
📧 Email: mail.vulon@gmail.com
🏢 Address: 48/1, Biyabani Main Road, Indore, Madhya Pradesh
